Privacy Policy

Last updated: December 2024

1. Information Collection by PHSKY

PHSKY collects different kinds of information to make sure every user receives the best possible gaming experience and reliable support.

1.1 Personal Information

When you create your PHSKY account, we may ask you to provide the following details:

• Your full name and date of birth
• Email address and mobile number
• Home address and country of residence
• Government-issued ID number (for KYC verification)
• Payment details such as bank account numbers and mobile wallet accounts

1.2 Information Collected Automatically

While you browse or play on PHSKY, certain information is collected automatically, including:

• IP address and device information
• Browser type and operating system
• Cookies and similar tracking technologies
• Your gaming history and transaction records
• Login timestamps and activity logs

2. How Your Information Is Used

PHSKY collects and processes your personal data for a number of clear purposes. Here's a simple breakdown of what we do with it.

2.1 Delivering Our Services

• Setting up your account and keeping it organised whenever you log in.
• Processing your deposits, withdrawals, and other in-site money movements without delay.
• Providing the gaming services you enjoy, from slots to table games, smoothly on your device.
• Offering customer care and support when you need assistance with your account.
• Sending you eligible bonuses and promotions based on your activity and account status.

2.2 Security and Fraud Prevention

• Running identity checks through KYC and AML procedures to keep the platform safe and compliant.
• Spotting and preventing fraud, abuse, and any suspicious activity that could harm your account or the site.
• Ensuring your account stays secure, which includes monitoring unusual logins and transactions.
• Meeting the legal obligations that apply to licensed gaming operators in the Philippines.

2.3 Improvements and Analytics

• Using feedback and usage data to improve the overall quality of the services we provide.
• Analysing how you interact with the platform to refine the user experience and make it smoother.
• Developing new features and fun game options that align with what our players want.
• Guiding our marketing and promotion plans so the offers you see feel relevant rather than random.

3. How We Share Your Information

PHSKY does not sell your personal data to any third party. Still, there are certain situations where we may need to share your information:

3.1 Service Providers We Work With

We rely on trusted third-party providers to help run PHSKY smoothly. These include:

• Payment processors that handle your deposits and withdrawals
• Game providers that supply the casino and slot games
• KYC verification partners who confirm your identity
• Cloud hosting providers that secure our servers

3.2 Legal Requirements and Regulatory Requests

We may also disclose your information under these conditions:

• When we are legally obligated to do so
• When there is a valid court order
• When regulators or government bodies formally request it
• When sharing is needed to help with fraud prevention or criminal investigations

4. Cookies and Tracking Technologies

PHSKY uses cookies and similar technologies to make your browsing experience smoother and more convenient.

4.1 The Different Types of Cookies

• Essential Cookies: These are essential for the platform to function correctly.
• Performance Cookies: Help us analyze site performance and discover ways to improve your experience.
• Functional Cookies: Remember your preferences, such as language and display settings.
• Advertising Cookies: Provide you with advertisements that are more relevant to your interests.

You can control or delete cookies through your browser settings, and you can do this at any time.

5. Your Rights to Your Data

As a PHSKY user, you enjoy the following rights. We never sell or share your personal information — PHSKY is the sole owner of your data.

5.1 Accessing Your Data

You may review and export a copy of your personal information whenever you like.

5.2 Correcting Your Information

If your details are inaccurate or incomplete, you can request a correction and we will update them accordingly.

5.3 Deleting Your Data

You may request the deletion of your account and related personal data. Please note that we may need to keep certain information where the law requires us to.

5.4 Portability of Your Data

You can receive your personal data in an organized, structured format that is easy to transfer.

5.5 Opting Out of Marketing

You can opt out of marketing emails and push notifications at any time — just follow the unsubscribe link or tweak your preferences in the PHSKY app.

6. Children’s Privacy

PHSKY does not knowingly collect personal data from anyone under 21. If we ever learn that a minor has shared information with us, we’ll wipe it out right away and close the account without hesitation.

7. Data Retention

We hold on to your information only as long as it serves a genuine purpose. Here are the situations where retention applies:

• While your PHSKY account remains active
• To comply with legal and regulatory obligations under Philippine law
• To settle disputes and enforce our user agreement
• To prevent fraud and keep the platform safe for everyone

Once your account is closed, we may keep certain records if the law demands it — in most cases, that’s up to seven years.

8. International Data Transfers

PHSKY operates on a global infrastructure, which means your data may be stored on servers located outside the Philippines. Don’t worry — every data transfer is handled with the right security measures in place.

9. Security Measures

To keep your data safe, PHSKY uses several technical and organizational safeguards:

• 256-bit SSL/TLS encryption
• Firewall protection plus intrusion detection systems
• Scheduled security audits and penetration tests
• Restricted access for our team and strict confidentiality pacts
• Reliable backup systems and solid disaster recovery plans

10. Links to External Sites

From time to time, PHSKY may include links that lead to third-party websites. Please keep in mind that those outside sites each run under their own privacy policy, and PHSKY is not responsible for their content or how they handle your information. We suggest you take a moment to read their privacy policy before sharing any personal details.

11. Changes to This Policy

PHSKY may update this privacy policy from time to time so it stays in step with new practices and legal requirements. When significant changes happen, you will be informed through your registered email or through a notice on the site. For your part, kindly make it a habit to check this page regularly so you are always aware of how your information is being handled.

12. How to Reach Us

For any questions, worries, or requests regarding your privacy, feel free to reach out to us using any of the contact channels below. Our team is always ready to help.

• Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Data Protection Officer: [email protected]

13. Your Consent

By continuing to use the PHSKY platform, you are giving your consent to the collection, use, and disclosure of your information as outlined in this privacy policy. If you do not agree with any part of this policy, please do not make use of our services.